Shipping policy

Shipping Policy


At Cano Fine Jewelry, every piece is carefully crafted with exceptional attention to detail. Because most of our jewelry is made to order, we kindly ask for your patience while we create your piece to the highest standards.


Order Processing


Production typically takes 15–20 business days before your order is ready for shipment. Processing times may vary slightly during holidays or periods of high demand.


Once your order has been completed and prepared for shipment, you will receive a confirmation email with your tracking information.


Complimentary Shipping


We are pleased to offer free insured shipping on all orders within the United States.


Orders are shipped using UPS or FedEx, depending on the destination and the shipping service that best ensures a safe and secure delivery.


At this time, we only ship within the United States.


Secure Pickup


To provide the highest level of security, all shipments are:


  • Fully insured while in transit.
  • Sent with Signature Required service.
  • Held at an authorized UPS or FedEx pickup location for customer collection.


Customers will receive tracking information along with instructions for retrieving their package from the designated carrier location. A valid government-issued photo ID may be required at pickup.


Order Tracking


Once your order has shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your shipment every step of the way.


Incorrect Shipping Information


Please verify your shipping information carefully before placing your order.


Cano Fine Jewelry is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided at checkout.


If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before your order ships.


Lost or Damaged Shipments


Every shipment is fully insured during transit.


If your package is lost or arrives damaged, please contact us within 48 hours of receiving notification so we can begin a claim with the shipping carrier and assist you as quickly as possible.


Shipping Delays


While we work hard to meet our estimated production and shipping timelines, unexpected delays caused by weather, carrier operations, holidays, or other circumstances beyond our control may occasionally occur.


We appreciate your understanding and patience should these situations arise.


Questions?


If you have any questions regarding your order or our shipping policy, please contact our Customer Care team. We are always happy to assist you.