Refund policy
Returns & Exchanges
At Cano Fine Jewelry, every piece is carefully handcrafted with exceptional attention to detail. Because many of our pieces are made to order, our return policy is designed to ensure fairness while maintaining the highest standards of quality.
Return Eligibility
Eligible items may be returned by requesting a return within 3 business days of pickup.
To qualify for a return, the item must:
- Be unworn, unused, and in its original condition.
- Include all original packaging, certificates, and accompanying materials.
- Show no signs of wear, resizing, alteration, damage, or misuse.
All returns are subject to approval by Cano Fine Jewelry. Returns that do not meet these requirements may be declined.
Final Sale Items
The following items are final sale and are not eligible for return or exchange:
- All lab-grown diamond jewelry, including engagement rings, wedding bands, earrings, and loose lab-grown diamonds.
- Custom-designed jewelry.
- Personalized or engraved pieces.
- Made-to-order jewelry.
- Rings manufactured in custom sizes.
- Special order items.
- Items that have been resized, repaired, or altered by anyone other than Cano Fine Jewelry.
Return Authorization
Before returning any item, you must contact our Customer Care team to request a Return Authorization.
Returns sent without prior authorization may be refused and returned to the sender.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your return.
If your return is approved, a 25% restocking and processing fee will be deducted from your refund. This fee helps cover production preparation, administrative handling, insured shipping, insurance costs, and processing expenses associated with your order.
The remaining balance will be refunded to your original payment method. Please allow several business days for your financial institution to process the refund.
Original shipping charges, if applicable, are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of pickup. We will promptly investigate the issue and work to provide an appropriate resolution.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
Once production has begun, orders cannot be canceled because each piece is crafted specifically for your order.
Questions?
If you have any questions regarding our Returns & Exchanges Policy, please contact our Customer Care team. We are always happy to assist you.